Rates

Compass House Boutique Hotel

TERMS & CONDITIONS 2025 / 2026

Minimum stay is two nights per booking (1-night bookings available on request, one week before arrival). Please
enquire about our minimum night stay policy during our Peak Season as this may vary.
1% Tourism Levy included.
All rates listed are on a per-room, per-night basis including breakfast.
Rates are subject to change without notice and agents must ask for direct quote to
reservations@compasshouse.co.za to book as agent, no online reservations will be
allowed on STO.
Expired or reinstated reservations will only receive between 10% & 15% STO rate.
50% of the accommodation total will confirm the reservation, payable no later than 48hours after confirming the
reservation. The balance must be settled 60 days prior to arrival, or the reservation will be released with penalty.
During our peak season, full pre-payment is required at the time of booking
We accept all major credit cards, but not cheques.
Regrettably we do not have wheelchair or disabled facilities.
No children under 15 years and no pets.
There is a minimum stay of 10 nights between 20th Dec – 5th January
Check in time is strictly 2pm and no early access to property allowed unless arranged
Check out time is strictly 11am and no late departure allowed unless arranged
Early arrivals are welcome to drop luggage but no pool or terrace access allowed as
space is limited.
In the event of non-arrival, the total cost of the reservation will be charged for. In the event of shortening a stay after
arrival, the full amount remains payable on unused accommodation (or at the discretion of the management).
Management reserves the right of admission.
Please ensure you are aware of what is covered in the event of power outages.
Online specials are only for direct bookings and not agents’ bookings

CANCELLATIONS
All cancellations must be made in writing to reservations@compasshouse.co.za
Our terms of cancellation before arrival vary during different times of the year because of the demand on room
reservations. All percentages are based on the rate of the room that you have booked. Please note that these terms do
not apply to our Special Offers which have their own terms.
Our terms of cancellation before arrival are:
High and Peak Season
A full refund is offered 60 days or more before arrival
There is no refund within 60 days or less before arrival
Low Season
22-28 days: 25% is payable
15-21 days: 50% is payable
8-14 days: 75% is payable
0-7 days: Full amount is payable
Credit cards
Visa and MasterCard: 4% is payable.
American Express and Diners Club: 5% is payable.
Bank transfers
More than 60 days: full amount refunded.
Less than 60 days: No refund